Frequently Asked Questions

We Include: 

* Instructions on machine operation and mix preparation

* Carts When Applicable

* 15-20 foot extension cord (as needed)

PLEASE BE SURE THE MACHINES REMAIN UPRIGHT DURING TRANSPORT!

ALL YOU NEED TO PROVIDE IS WATER, POWER, A STURDY TABLE (IF PICKING UP MACHINE), and ALCOHOL 

No, the machine freezes the product when mixed with water.

You are responsible for any damage or loss that occurs during your rental period. We require a credit card on file for all rentals to cover any damages or losses.

Enough to support the machine which roughly weighs 200 pounds.

We recommend reserving your machine as soon as possible to ensure availability, especially during peak season. However, we can often accommodate last-minute requests.

 Rental pick ups and returns are between the hours of 8am-7pm Mon-Sun. If you have special circumstances please do not hesitate to ask, we will work with you. 

PLEASE BE SURE THE MACHINE REMAINS UPRIGHT DURING TRANSPORT!

It is not necessary to clean your machine if it is delivered, however if you choose the pick up/return method you may want to clean prior to transporting the machine to keep your vehicle clean. Drain the product back into the mixing jug provided and run WARM WATER through the machine repeat until rinsed.

Depends on the number of guests.

* One bottle equals 54 twelve ounce servings 

* Two bottles equals 108 twelve ounce servings

* Three bottles equals 162 twelve ounce serving and so forth

No, we don't sell or supply alcohol. For drink mix ratios we will provide you with.

No. We require that you use our mix in our machines. Our mix is specially formulated for our frozen drink machines. Other mixes can cause damage to the machines.

Depends on several factors: 

* Type of machine - Range from 30min-2hours

* Alcohol or None - With Alcohol the mix freezes slightly slower.

* Inside or Outside - The warmer it is the longer it takes.

For our machines you will need a dedicated 20amp 120V circuit, basically this is your typical outlet. Nothing else should be plugged into the that area.

* GFI plugs may cause power shortage and the machine may need to be moved.

No. We will provide you with the proper extension cord when it is needed.

Yes, but it has to be commercial grade and approved by Chill Zone Rentals. Please Contact us for info.

This happens very infrequently if ever, but in the event it does click here to view our online guide or please call ANY TIME as a representative will help troubleshoot.